Professional insurance brokerage services in Perth
Business Insurance. Personal Service. Local Expertise.
At Westralian Insurance, we provide tailored business insurance solutions and risk advice to help protect what you have built, and support your business as it grows.
As a proudly Western Australian-owned and operated insurance brokerage, we understand the local business environment and the risks you face. Combined with our strong relationships with leading insurers and underwriting agencies, this enables us to provide insurance solutions suited to your business and individual needs.
Your business. Our commitment.
Every business is different. We take the time to understand your business, talk through your risks, explain your options in plain English and provide practical advice you can rely on.
You deal with real people who know your business — not an automated phone system.
Our experienced and qualified team is committed to providing honest, professional and personal service, from understanding your business risks, goals and objectives, to arranging your insurance, and managing any claims you may have.
Working for you, not the insurer
As your insurance broker, we act on your behalf to help you find insurance solutions that meet your needs. We explain the features, benefits, exclusions and costs of available policies, so you can make informed decisions about protecting your business.
We believe in building long-term relationships based on trust, transparency and genuine care.
Strong insurer relationships. Local knowledge.
We have established relationships with a wide range of insurers and underwriting agencies, including QBE, Allianz, Zurich, CGU, Vero, GIO, CHU, Club Marine, Strata Unity Underwriters, Chubb, Hollard, Berkley, DUAL, ProRisk, NTI and Global Transport, to name a few.
Our local knowledge and industry relationships allow us to provide access to a broad range of insurance solutions across a variety of industries.
Here when you need us most.
When you need to make a claim, our team will guide you through the process, liaise with insurers on your behalf and help keep things moving wherever possible.
We aim to make the claims process as straightforward as possible, so you can focus on running your business.
Protecting your business today and tomorrow
Whether you are starting a business, expanding your operations or reviewing your existing insurance, Westralian Insurance is here to help.
With up-to-date industry knowledge and a genuine commitment to our clients, we provide the advice, support and personal service you can rely on.
Local knowledge. Personal service. Insurance solutions built around your business.
That’s Westralian Insurance.
- Glen Head
"I just wanted to say a big thank you for helping Clint. He was absolutely rapt with your service and with the insurance cover you were able to provide for his truck. You guys were cheaper than he was quoted through another brokerage firm. Massive thank you from Clint and myself.”
Leo Rossito, Form Finance Solutions
- Act in the best interests of the client.
- Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection.
- Provide full and accurate information for effective underwriting.
- Respect the client’s confidentiality in relation to all records and information.
- Ensure the validity and accuracy of all documentation.
- Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required.
- Be professional, efficient and responsive in all dealings.
- In the event of a claim, take every step necessary to ensure prompt and fair settlement.
- Work towards maintaining and enhancing the reputation of NIBA and its members.
- Act in the spirit of the Code and encourage others to do likewise.
Client Complaints and Dispute Resolution – a guide for clients
We are committed to meeting, if not exceeding our clients’ expectations whenever possible. As much as we all dislike receiving complaints, we recognise that dissatisfied clients have a right to complain and to have their complaint handled. Clients who take the time to complain may well still have confidence in us and want to continue dealing with us.
Client complaints also present us with an opportunity to review and improve our policies and procedures, provide additional training for staff, and undertake audits to ensure any systemic issues are rectified.
What should I do if I have a complaint?
Westralian Insurance subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). Therefore, we are committed to attempt to resolve any issues promptly and fairly in accordance with our Complaints and Disputes Policy.
If you are not satisfied with a product, service, or possible breach by your broker, or one of our team:
1. Please contact your Westralian Insurance representative with whom you are dealing.
2. If your complaint is not satisfactorily resolved or responded to, please contact our Complaints Officer on (08) 9302 2885 or put your complaint in writing and send it to:
Complaints Officer
Westralian Insurance
P.O. Box 1724
Wangara WA 6947
E: info@westralianinsurance.com.au
We will attempt to resolve your complaint fairly and quickly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 30 calendar days of receipt.
3. If an issue has not been resolved to your satisfaction, you may seek further review by:
a) Contacting the Steadfast Customer Advocacy service. This service provides Steadfast Brokers’ clients with a means to obtain support, advice, and assistance regarding customer satisfaction and experience. If you are unhappy with any aspect of the services provided, and no acceptable resolution can be reached, the Steadfast Customer Advocacy service can be accessed.
E: customeradvocacy@steadfast.com.au
Or Ph: 02 9495 6500
b) Contacting the Australian Financial Complaints Authority (AFCA), a free consumer service, to independently assess your complaint. AFCA’s contact details are below:
In writing to: GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
What arrangements do you have in place to compensate clients for losses?
Westralian Insurance has a Professional Indemnity insurance policy in place. The PI policy covers us and our employees for claims made against us and our employees by clients as a result of conduct by us or our employees in the provision of financial services. Our PI policy will cover us for claims relating to the conduct of representatives who no longer work for us. This policy satisfies the requirements for compensation arrangements under section 912B of the Corporations Act.
In addition, Westralian Insurance subscribes to the Insurance Brokers Code of Practice, which provides additional information on making a complaint, as well as protocol for handling and responding to complaints and timeframes for handling complaints. To download a copy of the Insurance Brokers Code of Practice, click here or email info@westralianinsurance.com.au to request a copy.
For more information or for a free quote, call our team today on (08) 9302 2885
Q1. How long has Westralian Insurance been operating?
Westralian Insurance has decades of experience as a local Western Australian insurance brokerage, with long-standing relationships with major insurers including QBE, Allianz, Zurich, CGU, Vero, GIO, CHU, Chubb, Hollard and others.
Q2. Does Westralian Insurance work for the client or the insurer?
Westralian Insurance works for the client, not the insurer. The business describes itself as acting in the client's best interests and as their claims advocate if a dispute or claim arises.
Q3. What is the Insurance Brokers Code of Practice?
The Insurance Brokers Code of Practice is a professional standard that Westralian Insurance subscribes to, committing brokers to act in clients' best interests, provide accurate information, protect client confidentiality, and handle claims promptly and fairly.
Q4. How do I make a complaint about Westralian Insurance's service?
You should first contact your Westralian Insurance representative directly; if the issue isn't resolved, you can contact the Complaints Officer on (08) 9302 2885 or in writing to P.O. Box 1724, Wangara WA 6947. Complaints are acknowledged in writing and the company aims to resolve them within 30 calendar days.
Q5. What happens if my complaint isn't resolved by Westralian Insurance directly?
If a complaint isn't resolved to your satisfaction, you can escalate it to the Steadfast Customer Advocacy service or to the Australian Financial Complaints Authority (AFCA), a free, independent dispute resolution scheme for financial services complaints.
Q6. Does Westralian Insurance have compensation arrangements in place for clients?
Yes, Westralian Insurance holds its own Professional Indemnity insurance policy, which covers the company and its employees for claims made by clients, satisfying the compensation requirements under section 912B of the Corporations Act.
Q7. Which insurance companies does Westralian Insurance work with?
Westralian Insurance has long-standing relationships with insurers including QBE, Allianz, Zurich, CGU, Vero, GIO, CHU, Club Marine, Strata Unity Underwriters, Chubb, Hollard, Berkley, Dual, UAA, Prorisk, NTI and Global Transport.
